Refund and Returns Policy
Refund and Returns Policy
Refund and Returns Policy ensures your satisfaction with hassle-free returns. Trust in our commitment to customer service and hassle-free refunds.
Returns:
You have a 30-days window from the date of receipt to initiate a return for any items purchased from our website. To be eligible for a return, the items must be unused and in the same condition as when you received them. Please ensure that all original packaging and tags are intact.
To initiate a return, please contact our customer support team at sales@joodbeauty.com
Our friendly team will guide you through the process and provide you with the necessary instructions.
Refunds:
Once we receive your returned items, our team will inspect them to ensure they meet the return criteria. We will then notify you regarding the approval or rejection of your refund.
If your refund is approved, we will initiate the refund process. The refund will be credited back to your original method of payment within a reasonable timeframe. Please note that it may take some time for the refund to reflect on your account, depending on your payment provider.
Shipping:
You are responsible for covering the shipping costs associated with returning the items to us. Please ensure that you use a reliable shipping method and obtain proof of postage. We recommend using a trackable shipping service to ensure the safe delivery of the returned items.
Please note that the original shipping costs are non-refundable. In the case of a refund, the cost of return shipping will be deducted from the total refund amount.
Terms and Conditions:
By using our website and making a purchase, you agree to abide by our terms and conditions, which are clearly outlined on our website. These terms and conditions govern the use of our website, the purchase of products, and any disputes that may arise.
We strive to provide accurate product descriptions on our website. However, if you find that a product is not as described, your sole recourse is to return it for a refund.
Our aim is to provide a safe and enjoyable shopping experience for our customers. We reserve the right to take appropriate action, such as terminating accounts or canceling orders, in our sole discretion.
If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.